Contact Ascentis Support

Do you need help with an Ascentis product? Our professional support engineers are ready to help. Support is available from 7am to 5pm Pacific Time Monday through Friday. A current Support & Maintenance agreement with Ascentis is required to receive technical support.

To find out more about Support & Maintenance agreements, please contact Sales at:
Phone: 800-229-2713 ext. 7 or 425-462-7171 ext. 7	Email: hrinfo@ascentis.com

To reach Ascentis HR Technical Support:
Phone: 800-229-2713 ext. 8 or 425-462-7171 ext. 8	Email: support@ascentis.com

To reach Ascentis Payroll Technical Support:

Phone 916-624-6160 and ask for your Client Support Representative

For urgent problems dealing with payroll processing, dial extension 225.

For fast support response when calling or sending e-mail please have the following information ready:

Company
Ascentis Product and Version #
Operating System Version
Detailed Description of Problem Including Error Messages

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